Uncovering the three routines of automobile marketing and paying the ＂expedited fee＂ can jump in line to pick up the car？

　　Xinhua News Agency, Shanghai, May 6 (Reporter Zhou Rui) According to the data released by the Shanghai Consumer Protection Committee on the 5th, in 2018, 9,382 complaints about automobiles and related products and services were accepted, including nearly 40% complaints about sales, which was significantly higher than that in 2017. The "routine" of consumer complaints was in the process of marketing and vehicle delivery.

　　The complaint analysis published by Shanghai Consumer Protection Committee shows that there are three routines in the marketing process. The most concentrated complaint is "misleading consumers with untrue low prices", and some car dealers induce consumers to choose by "package", which leads to related complaints such as compulsory bundled services, unclear charges and low quality bundled services. At the same time, some car dealers still have problems such as giving away goods or services that are not worthy of the name, and the deposit (advance payment) promises to retreat.

　　In the process of vehicle delivery, the legitimate rights and interests of consumers can not be effectively protected because of information asymmetry and chaotic internal management of sellers. Complaints about "delayed delivery of vehicles" are concentrated, with nearly 500 complaints about not delivering vehicles according to the agreed time. Some consumers even reported that the delay in delivery was caused by the seller’s "jumping in line" with the consumers who paid the "expedited fee".

　　Complaints about the delivery of "problem vehicles" are also concentrated. The data show that various quality problems often occur in the delivered vehicles within two months. Most of the pre-sale inspections of some vendors’ vehicles before delivery are a mere formality, and some vendors don’t even do basic appearance inspections, which leads to concentrated complaints.

　　It is worth noting that there are still some car dealers who take the vehicle certificate as collateral for financing loans. Although the Measures for the Administration of Automobile Sales clearly require that the vehicle certificate should be delivered synchronously with the vehicle, the complaint analysis shows that some car dealers still fail to release the vehicle mortgage in time and deliberately "omit" the vehicle certificate when delivering the vehicle, which makes it impossible for consumers to go through the licensing procedures.

　　In view of the above problems, the Shanghai Consumer Protection Committee will urge Shanghai automobile distribution enterprises to operate in good faith, earnestly safeguard the legitimate rights and interests of consumers, clearly mark the prices of vehicles and value-added services, not mislead consumers with untrue low prices, not use standard terms to evade the liability for breach of contract, strictly implement the relevant provisions of the Measures for the Administration of Automobile Sales, and not cheat consumers by relying on their dominant position.