What kind of office environment should agile organizations support？ Gold wealth, physical space changes and scientific and technological genes fuse to form an efficient ＂chemical reaction＂

Cailian News on October 1st (Reporter Huang Jingsi)What is the office environment of agile organization? How to promote office efficiency with office environment?

In the context of the transformation of all agile organizations, CICC Fortune has made a brand-new change in the workplace space of its headquarters in order to reasonably control the fixed costs and create a more efficient, professional and satisfactory office space.

This new upgrade is that Zhongjin Fortune is located in Rong Chao office area of Shenzhen CBD, involving 4 floors and covering a total area of 7,000m2. After the transformation, the workplace space takes multiple colors as the main tone, which improves the overall visual temperature of the space, while maintaining a simple atmosphere in a dynamic atmosphere. In the emphasis on streamlined design, with the patchwork of fabric sofas, open card seats in front of French windows, compact but neat multi-functional areas, the layering is clear at a glance.

In order to further embrace the agile and flexible office mode, Zhongjin Fortune creatively introduced the concept of ABW office in the design and strategy of space. Its uniqueness lies in that it breaks the traditional departmental workspace layout and fixed workstation setting, and replaces it with more open and diversified office space, such as shared workstation, telephone room, focus warehouse, semi-open discussion area, 1v1 quick discussion area, business negotiation area, etc., so as to support efficient work and cooperation.

The change of physical space and the science and technology gene of Zhongjin Fortune also have a wonderful chemical reaction in the collision and fusion. Among them, the iMeet+ reservation platform independently developed by the company has opened up people’s imagination space for modern office scenes-the overall design idea of the Internet of Everything simplifies the process, improves safety and comfort, realizes efficient collaboration and sharing in the visual presentation and reservation of resources such as conference rooms and workstations, and also helps to realize accurate insight into the trinity of customers, employees and offline outlets.

From the image upgrade of Beijing Jianwai Business Department, to the breakthrough of Shenzhen Kerry flagship business department, and now to the transformation of Shenzhen Rong Chao headquarters, it is an ongoing exploration and attempt of CICC Fortune to have a temperature, more agile and more efficient office mode at headquarters and branches, which is in line with the full agile transformation and echoes the company’s wealth management mission.

Embrace agility and transform "private domain" office into "public domain"

In August, 2021, CICC Fortune initiated the reform of fully agile transformation of organizational structure, set up a flat structure of three tribes and two centers on the business line, and deeply promoted the agile concept of "equality, cooperation and sharing" in organizational culture. This new upgrade and transformation of the office area is a further implementation and extension of the company’s fully agile transformation.

The upgrading of CICC Fortune Rongchao office area began at the end of 2021, involving four floors with an area of more than 7,000m2. The design style of office area is one of the important manifestations of the culture and characteristics of securities companies. After upgrading, agility, technology, collaboration and sharing have becoME the four most intuitive labels of CICC Fortune Rongchao office area. The former office space dominated by "private domain" is transforming into "public domain", and the concept of "me" has evolved to more "WE".

The obvious contrast before and after this change is more due to the application of ABW office concept by CICC Fortune. ABW is called "Activity-based working", which means "activity-based" office space. It is a way of working in which employees share a variety of working facilities and environments, which can meet the scene needs of employees covering various attributes such as concentration, collaboration, learning, socialization and relaxation. The purpose is to make office more efficient and agile, and then help enterprises achieve a balance between economic and efficiency values.

The open and flexible layout is one of the breakthroughs of CICC Fortune’s new workplace space. Diversified focus space, rest space, meeting area and social area can be seen everywhere, specially designed for collaboration.

More agile ingenuity is hidden in different layout details, including planning meeting rooms that can meet different use needs, large meeting rooms with top configuration, small and medium-sized meeting rooms with flexible use scenarios, and also equipped with soundproof telephone rooms and quiet and dedicated working spaces.

Through the integration and innovation of ABW concept, CICC Fortune is trying to prove that this is a win-win choice.

According to the relevant person in charge of CICC Fortune, rich and diverse work scenes help to create a multi-level communication environment, and the open plane layout organically integrates the functionality and experience of the space, providing employees and visiting customers with a brand-new modern workspace experience.

In terms of improving operational efficiency, the utilization rate of traditional offices (40%-60%) will be increased to over 80% through space optimization and sharing strategy implementation, and the efficiency of idle space will be released.

Cancel the office of the department head, and the layout of "Base Camp +ABW"

From the perspective of the E-Space agile team that has settled in Rong Chao headquarters, the changes before and after the upgrade of CICC Fortune office space are being more clearly perceived. On the one hand, thanks to more humanized facilities such as lifting desks and maternal and child rooms, the happiness index has been improved; On the other hand, diverse spaces such as conference rooms, focus areas, and collaboration spaces can support various work needs of WarRoom.

In addition, the base camp enhances the sense of belonging of the team and individuals, diversified functional areas enhance communication and express willingness, and cooperation inside and outside the team is more pleasant; The implementation of the code of conduct of "Nissin Rijie" also helps employees to break away from the workplace and have no distractions at work.

Before the upgrade, the Rong Chao office area mainly presented the traditional office environment of "workstation+conference room" with two points and one line, while the upgraded office area was infused with more humanized ingenuity, and the per capita office area increased by about 40%, and the office density was relatively more comfortable.

In terms of layout, the personal workstation density is reduced by about 30%, and more areas are transformed into telephone rooms, small meeting spaces, concentration rooms, standing meetings, brainstorming and multi-functional areas. The hardware equipment such as a lifting desk and a maternal and child room is even more eye-catching.

In Rong Chao office area, there are many humanized designs like this, including adding floor guidance, air quality display, conference room reservation, information release, workstation inquiry, toilet vacancy detection and other functions to improve employees’ happiness index in an all-round way.

The upgraded office space puts more emphasis on the public domain and "WE". Does this mean that the personal attributes of employees will be weakened and ignored? Considering this problem, CICC Fortune specially introduced the layout concept of "base camp +ABW" in its design to achieve an effective balance between employees’ sense of belonging and agile office.

Before the upgrade, the stations were divided according to different teams; The "base camp +ABW" layout adopted after the upgrade means that the office area in the base camp is a small community based on the needs of the team/project, that is, the common home of the team members; At the same time, the base camp provides more diverse space scenes according to different business needs, such as U-shaped discussion tables, double sofas, multi-person discussion areas and other open and collaborative spaces, which deepen the connection between people and stimulate employees’ innovation sparks in an agile and collaborative space.

On this basis, banning the office of the head of the traditional department is a more breakthrough change for CICC Fortune to upgrade its workplace. Behind this is that the company is fully implementing the office style of miniaturization and quick response from top to bottom, so as to find, respond and solve the needs of the team more quickly in the seamless communication across space barriers.

The long-term maintenance of a brand-new office concept and office space is often inseparable from its supporting operating rules, followed by the synchronous upgrading of the office use methods of CICC Fortune.

The above-mentioned person in charge of CICC Fortune further explained this: "In addition to the basic maintenance work, employees are encouraged to use the space as needed and return to the standard state after use for other colleagues to continue to use. In the Rong Chao office area, everyone will see a more professional and creative office environment. "

IMeet+ opens a one-stop smart office experience

In addition to agility and agility, the newly upgraded Rong Chao headquarters of CICC Fortune has also been widely infused with digital elements. The sense of science and technology everywhere has opened people’s imagination of modern office environment, and the most representative one is the application of iMeet+ reservation platform.

IMeet+ is an efficiency tool independently developed by CICC Fortune, which came into being in the process of intelligent upgrading of office area. It is embedded in enterprise WeChat, and integrates the functions of information release, visitor invitation, non-inductive access, conference room reservation, workstation reservation, kanban and so on. By building a smart office platform, the office efficiency of employees is comprehensively improved, and an online and offline closed-loop experience scene is formed.

How does iMeet+ help to improve the management and operation efficiency of CICC Wealth, and at the same time improve employees’ sense of acquisition and satisfaction?

First, the overall design idea of the Internet of Everything, through multi-dimensional perception and intelligent control, realizes the connection and sharing between people, people and things, things and things, promotes the integration of people and processes, simplifies processes, and improves safety and comfort; The second is to highlight the concepts of collaboration and sharing, and realize the visual presentation and reservation of resources such as meeting rooms and workstations through intelligent injection of various functional areas in the space; Third, the efficiency is improved. iMeet+ is connected with the enterprise letter, and all visiting information, meeting information and activity information are synchronized with the enterprise letter schedule in time, so that it is convenient to check the personal leisure situation, quickly book the schedule, and make online collaboration more efficient.

Imagine that as soon as customers enter CICC Fortune, they can scan the code to sign in or make an appointment in the front hall to avoid the cumbersome manual filling of paper; The intelligent display screen on the left side of the front desk displays the free situation of the meeting room/smart space in real time, realizes the visualization of space resources, and is convenient for employees to organize communication in the place quickly; At the same time, the big screen also supports team or individual workstation search, which is helpful for cross-team communication.

More office scenes are also covered on iMeet+, taking the use of conference rooms as an example. In iMeet+, you can quickly book the conference room online, and the meeting arrangement on that day is clear and clear; All conference rooms use intelligent conference screen, online and offline typing, wireless screen sharing materials, electronic whiteboard online synchronization, which improves conference efficiency and communication efficiency, and conference recording screen is also convenient for synchronization and sharing of conference information; At the same time, induction equipment is installed in the meeting room, which will automatically release when no one is there for a long time, so that the meeting room can operate efficiently.

At the same time, iMeet carries the function of recording the behavior data of employees and customers, which helps to realize accurate insight into the trinity of customers, employees and offline outlets. Besides improving and optimizing the customer service experience, iMeet also provides a very reference evaluation perspective for employee performance appraisal.

DevOps drives upgrades, and agile collaboration speeds up in an all-round way.

In Rong Chao headquarters, there is a unique story wall, from the workbench to customers, to products, discoveries and other columns, which are covered with various cards supported by the team of CICC Wealth. In the context of the company’s agile transformation and digital drive, this story wall has also been "moved" online as a whole, and has evolved into a flexible Devops research, development and transportation integrated platform supporting agile process system, providing employees with full agile collaboration and delivery support in digital space.

DevOps is a combination of Development and Operations, which refers to the integration of R&D and operation. The Devops platform of CICC Fortune started construction in April, 2021, and was put into production in September. At present, it has been fully used by 46 agile teams, and has completed the CI/CD (Continuous Integration/Continuous Delivery) process for more than 500,000 times, which organically integrates employees of different teams, different positions and different skills in the digital space through tools, processes and intelligent capabilities, and provides R&D collaborative management, DevOps tool chain, code custody and so on.

How does CICC Fortune greatly improve the delivery efficiency and quality of the financial technology team through the DevOps platform? Realizing the integration of business and technology, standardizing the delivery process and shortening the development cycle are three major breakthroughs.

In the traditional R&D mode, there is a common problem of two layers of business and technology. Through the seamless transmission of "demand-process-result", the DevOps platform of CICC Fortune truly realizes the integration of business and technology.

Product demand is the core. Devops platform ensures the alignment between business and scientific and technological positions through hierarchical management of business demand and panoramic value stream and kanban display covering the whole life cycle of demand. In the process, the digital cooperation of the whole R&D process is realized by integrating and connecting the R&D tool chains in series, which supports the penetrating management of the whole R&D chain by business and technology; On the result, it provides a feedback closed loop of "requirements-code-construction-test-release-evaluation" for business and technology, which realizes the joint evaluation of the deliverables from the integration dimension of business and technology and ensures the accurate achievement of the requirements.

Ensuring standardized delivery is also a major feature of Devops platform. Devops platform provides a standard delivery process that integrates good practices in the industry for financial technology teams, and supports financial technology teams to customize according to their own needs on the basis of ensuring the bottom line of delivery quality, so as to ensure standardized delivery in the R&D process. Combined with the alignment of demand targets, the support of built-in quality assurance tools and the automatic CI/CD process, the delivery quality has been further improved.

The average iteration time is shortened to about 2-3 days, and the Devops platform greatly shortens the development time cycle while improving the efficiency of R&D delivery. Devops platform provides static static code analysis capability, which can check the code quality of an application system within 5-10 minutes, effectively improving the efficiency of CodeReview for developers. At the same time, the test time period is effectively shortened through the integration and series connection of Devops tool chain, and the regression test of application system is reduced from the original 2-3 days manual test to the current 2-3 hours automatic test.

Under the background of the overall acceleration of the digital transformation of the securities industry, increasing the investment in the construction of R&D system has become one of the standard actions of securities companies, and the practice and exploration of CICC Wealth is the epitome. China Securities Industry Development Report (2022) shows that in 2021, 57 securities companies have adopted DevOps technology and carried out corresponding system transformation, accounting for about 52.3%, including CICC Fortune, Huatai Securities, China Securities, Zhongtai Securities, Guojin Securities and Essence Securities.